Privacy Policy
How do we use your personal information?
YourAPlan respects your right to privacy, and maintaining your privacy is very important to us. We do not store credit card details. All transactions are processed via our portal and are fully secure. When you visit YourAPlan.com or any pages or sub-pages related to our site, we collect information sent to us by your computer, tablet, or mobile phone. The information sent to us includes your computer’s IP address, device identifiers, the operating system you’re using, your location, standard web logs, or any other information available through web data. We also collect information related to our service, like contact information you submitted on our website such as your name, email, home address, phone number, and other similar information.
Do we sell your information to third parties?
No. We do not sell your information to third parties (other than in the course of a business sale or purchase or similar event).
Order Information
We use the order information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Provide you with information or advertising relating to our products or services when in line with your preferences.
Device Information
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Personal Information We Collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
- Process your order on YourAPlan;
- Send you notifications about your transaction or shipment;
- Improve our customer support;
- Customize, measure, and improve our services;
- Design our website based on visitor interactions;
- Deliver targeted marketing, service updates, and promotional offers;
- Complete security checks related to our services; and
- Contact you by email or your preferred method.
Automatically-Collected Device Information
When you visit the Site, we collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
Technologies We Use to Collect Device Information
- Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information, visit www.allaboutcookies.org.
- Log files: Track actions on the Site, collecting data like your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.
Order Information We Collect
When you make a purchase or attempt to make a purchase through the Site, we collect information including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Do Not Track
We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Sharing Your Data with Others
We may share your personal data with our group of companies, insurers, professional advisors, anti-fraud providers, payment service providers, and other service providers as needed for legal compliance, risk management, and business purposes. Additionally, we may share data to protect your interests or fulfill legal obligations.
Data Retention
We will not retain your personal data for longer than necessary. Account data will be kept for up to 5 years following the last account update. Service data will be retained for up to 5 years after service provision ends. Messaging data will be kept for up to 2 years, and correspondence data for up to 6 months.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Changes
We may update this privacy policy to reflect changes to our practices or for legal reasons.
Minors
The Site is not intended for individuals under the age of 18.
Contact Us
For more information about our privacy practices or if you have any questions, please contact us at support@youraplan.com.